Home > Frequently Asked Questions
1 - Question
Where is Pete Bland Sports and what times is it open?
Pete Bland Sports is located at:
Tel: 01539 731012
Open - Monday to Saturday 9 am until 5.30 pm. On Bank Holidays we are usually open 10 am until 4 pm but please telephone to check.
Car parking is available at two nearby car parks, one at the Parish Church and the other at Abbot Hall Gallery, both of which are situated on the right of the road, the first before the shop and the second after it. Both these car parks are Pay and Display.
2 - Question
Where do you deliver and by whom?
We deliver goods worldwide. In the UK we use Royal Mail and once it has left mainland UK then the item will be delivered to their partner service in your country.
3 - Question
How can I pay for the goods online?
You can pay with a credit or debit card or via Paypal. If you have vouchers it is far easier for you to telephone the shop once you have selected the products you require and we can talk you through the procedure for redeeming them.
4 - Question
Can I cancel an order?
If the item is still awaiting dispatch then you can email or telephone us (email@example.com or 01539 731012) and the order will be cancelled immediately and your money refunded via Paypal or directly with your bank if a telephone order was made. If your order has already been dispatched then please return it to us using the returns label on the bottom of the invoice. In this case only the cost of the item will be refunded as we will have already paid postage costs to dispatch your goods.
5 - Question
What happens if I am not happy with my purchase?
You can return the goods to us providing they have not been worn (other than to try on inside your house or equivalent). You will receive a refund of what you paid for the item/or an equivalent value/exchange (but not the postage) providing the item is received by us in the same new condition it was dispatched to you (including the box if it was a pair of shoes). Please do not just add a return label to the box but use some form of external covering - we need to be able to sell the shoes in the box to the next customer.
6 - Question
Who pays the postage on returned items?
Providing the item is not faulty then the cost of the return postage is covered by you the customer. We suggest that you use a 'Tracked' Royal Mail service (but not a 24 hour service as this is costly) so that you can keep track of the item and you are covered by some postal insurance.
7 - Question
If an item is faulty what do I do?
Items from Pete Bland Sports which are faulty or subsequently develop faults must be returned to Pete Bland Sports, 34-36 Kirkland, Kendal, LA9 5AD, and we will deal with the manufacturer of the product. If you still have the original invoice then please use the returns address sticker on the bottom. Please use some form of outer packaging and include a short covering letter with a daytime contact number which we can use to get back to you.
If you are returning worn goods please ensure they are washed and are in an acceptable condition, this particularly applies to shoes. Please ensure the shoes are cleaned of all mud and are dry. Many shoe manufacturers will not accept wet and soiled shoes for review and we do not like opening 'stinky' parcels.
The postage cost (but not a Next Day cost) of the returned item, providing it proves to be faulty will be covered by Pete Bland Sports. Please do not send the goods back on a Next Day postage, which is expensive, but just the regular Royal Mail tracked service. This regular service still allows you to know when the parcel has been delivered to us and also gives you some compensation should it get lost in transit - which is extermely rare with Royal Mail.
8 - Question
Does Pete Bland Sports comply with WEEE Regulations?
Yes it does
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Pete Bland Sports is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new headtorch from us we would accept their old headtorch and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
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