We have extended our returns policy for Christmas. Any Christmas gifts bought online or in store between 10th November 2023 and 24th December 2023 can be returned up until, and including, 15th January 2024 (as long as it has not been used outside)
Please fill in the returns form on the reverse of your invoice so that we can deal with your return as quickly as possible. Please do not attach any stickers or postage to the product or packaging itself but wrap it up in some kind of protective covering (the blue bag it arrives in turned inside out often works best) and ensure it is sealed securely.
Please return to:
Pete Bland Sports
Dockray Hall Mill
Dockray Hall Industrial Estate
Dockray Hall Road
During the Christmas Period this is extended from 14 working days from 25th December.
If you require an exchange for the same item but a different size, we can do a straight swap. If you would like a different product all together we will have to refund your item and take payment again for the new product.
Please ensure to include a note with who you are and what you would like us to do (i.e. Please exchange for… or Please refund…) so that we can deal with your return as quickly as possible, if you have the original Delivery Note, this is often best included. Please do not attach any stickers or postage to the product or packaging itself but wrap it up in some kind of protective covering (the blue bag it arrives in turned inside out often works best) and ensure it is sealed securely.
Remember to include everything with which it arrived, i.e. box, tags, labels etc.
Please note it is your responsibility to return unwanted items to us and to bear the costs of returning them. Pete Bland Sports is not responsible for returned goods lost in transit and it’s important to ensure that you return goods on a postal service with adequate insurance should you need to make a claim, we recommend a 2nd Class Tracked Service with Royal Mail.
If you receive a faulty item or your item develops a fault outside of normal wear and tear, please contact our team at firstname.lastname@example.org and we can help and advise the best way to deal with this
The final decision regarding any fault is with the manufacturer.
Many manufacturers require us to return the faulty item before they will issue a credit or replacement; this may take up to 4 weeks but usually less.
The Sale of Goods Act (1979), states as a general rule that ‘goods should last for a reasonable time and in a reasonable condition’. We take a common sense approach to reasonable use, allowing for the conditions in which our products are commonly used.
In some cases products are chosen by a customer that are not suitable (i.e. do not fit correctly or unsuited to the intended end use) and so cannot be considered unsatisfactory or faulty. In these cases Pete Bland Sports can only offer either a replacement or a full or partial credit note at their discretion.
Repairs, replacements and credit notes may not be given if you have damaged the goods yourself (i.e. if you have used them for a purpose not intended by the manufacturer), the damage is caused by normal wear and tear, if a shoe is not suitable for your feet i.e. excessive pronation or supination (and the incorrect support level chosen), or if the goods have lasted for as long as can reasonably be expected based on normal usage.
If a repair is impossible and a replacement unavailable then a credit note may be issued at Pete Bland Sport’s discretion, reflecting the date of sale, item sale price and the amount of use it has had.
If you have any questions regarding returns, faulty goods or warranty claims, please email email@example.com or call (01539) 731012 Monday-Saturday 9am-5pm