For all refunds and exchanges, we operate a 14 working days returns policy (so long as the item is in its original condition with all tags, and has not been used outside). To return an item, please fill out and enclose the returns form on the reverse of your invoice; this will allow us to process your return as quickly as possible. Please do not attach any stickers or postage to the product or packaging itself, but wrap it up in some kind of protective covering (the blue bag it arrives in turned inside out often works best) and ensure it is sealed securely.
Items bought as Christmas presents have an extended returns period until Friday 31st January.
Please return to:
Pete Bland Sports
Unit 15
Dockray Hall Mill
Dockray Hall Industrial Estate
Dockray Hall Road
Kendal
LA9 4RU
If you require an exchange for the same item in a different size, we are able to process a straight swap. Should you require a different product altogether, we will unfortunately need to refund your item, and take payment again for the new product. This includes the Standard or Wide version of the same shoes, which are classified as separate products.
Remember to include everything with which it arrived, i.e. box, tags, labels etc.
Please note it is your responsibility to return unwanted items to us and to bear the costs of returning them. Pete Bland Sports is not responsible for returned goods lost in transit. As such, it is important to ensure that you return goods on a postal service which provides adequate insurance, in case of the unlikely event that you need to make a claim. We recommend a 2nd Class Tracked Service with Royal Mail.
Faulty Returns
If you receive a faulty item or your item develops a fault outside of normal wear and tear, please contact our team at sales@peteblandsports.co.uk and we can help and advise the best way to deal with this
The final decision regarding any fault is with the manufacturer.
Many manufacturers require us to return the faulty item before they will issue a credit or replacement; this may take up to 4 weeks but usually less.
The Sale of Goods Act (1979), states as a general rule that ‘goods should last for a reasonable time and in a reasonable condition’. We take a common sense approach to reasonable use, allowing for the conditions in which our products are commonly used.
In some cases products are chosen by a customer that are not suitable (i.e. do not fit correctly or unsuited to the intended end use) and so cannot be considered unsatisfactory or faulty. In these cases Pete Bland Sports can only offer either a replacement or a full or partial credit note at their discretion.
Repairs, replacements and credit notes may not be given if you have damaged the goods yourself (i.e. if you have used them for a purpose not intended by the manufacturer), the damage is caused by normal wear and tear, if a shoe is not suitable for your feet i.e. excessive pronation or supination (and the incorrect support level chosen), or if the goods have lasted for as long as can reasonably be expected based on normal usage.
If a repair is impossible and a replacement unavailable then a credit note may be issued at Pete Bland Sport’s discretion, reflecting the date of sale, item sale price and the amount of use it has had.
If you have any questions regarding returns, faulty goods or warranty claims, please email sales@peteblandsports.co.uk or call (01539) 731012 Monday-Saturday 9am-5pm or bring the clean, dry item into the shop for inspection.
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