If you receive your order and decide you do not want it for any reason (doesn’t fit, don’t like the colour, not quite what you were after), you have 14 days from when you received it to post it back to us (as long as it has not been used outside) to the address on the delivery note.
During the Christmas Period this is extended from 14 days from 25th December.
If you require an exchange for the same item but a different size, we can do a straight swap. If you would like a different product all together we will have to refund your item and take payment again for the new product.
Please ensure to include a note with who you are and what you would like us to do (i.e. Please exchange for… or Please refund…) so that we can deal with your return as quickly as possible, if you have the original Delivery Note, this is often best included. Please do not attach any stickers or postage to the product or packaging itself but wrap it up in some kind of protective covering (the blue bag it arrives in turned inside out often works best) and ensure it is sealed securely.
Remember to include everything with which it arrived, i.e. box, tags, labels etc.
Postage costs for U.K. non-faulty returns are covered by the customer, we recommend a 2nd Class Tracked Service with Royal Mail.
If you receive a faulty item or your item develops a fault outside of normal wear and tear, please return it to:
Pete Bland Sports
Along with a note outlining the nature of the fault, purchase date and day time contact details. Please do not attach any stickers or postage to the product or packaging itself but wrap it up in some kind of protective covering (the blue bag it arrives in turned inside out often works best) and ensure it is sealed securely. We recommend a 2nd Class Tracked Service with Royal Mail.
If you are returning worn or used goods, please ensure they are in a clean and dry condition as many manufacturers will not accept wet or soiled returns and we don’t really like handling them either!
Postage costs for returning faulty items will be refunded to you (UK and EU orders only).
The final decision regarding any fault is with the manufacturer.
Many manufacturers require us to return the faulty item before they will issue a credit or replacement; this may take up to 4 weeks but usually less.
The Sale of Goods Act (1979), states as a general rule that ‘goods should last for a reasonable time and in a reasonable condition’. We take a common sense approach to reasonable use, allowing for the conditions in which our products are commonly used.
All products sold by Pete Bland Sports are sold ‘Fit’ for purpose , if you are unsure whether a product is suitable for your intended purpose, please check the description on the website us or contact us on (01539) 731012 or email firstname.lastname@example.org
In some cases products are chosen by a customer that are not suitable (i.e. do not fit correctly or unsuited to the intended end use) and so cannot be considered unsatisfactory or faulty. In these cases Pete Bland Sports can only offer either a replacement or a full or partial credit note at their discretion.
Repairs, replacements and credit notes may not be given if you have damaged the goods yourself (i.e. if you have used them for a purpose not intended by the manufacturer), the damage is caused by normal wear and tear, if a shoe is not suitable for your feet i.e. excessive pronation or supination (and the incorrect support level chosen), or if the goods have lasted for as long as can reasonably be expected based on normal usage.
If a repair is impossible and a replacement unavailable then a credit note may be issued at Pete Bland Sport’s discretion, reflecting the date of sale, item sale price and the amount of use it has had.
If you have any questions regarding returns, faulty goods or warranty claims, please email email@example.com or call (01539) 731012 Monday-Saturday 9am-5pm